Terms and Conditions for Lopapeysa ApS
1. General Information
These terms and conditions apply to all purchases made on www.lopapeysa.dk, which is owned and operated by:
Lopapeysa ApS CVR-no: 42988243
Address: Njalsgade 1 kl th, 2300 København S
E-mail: info@lopapeysa.dk
Phone: +45 93 98 04 35
2. Ordering and Payment
Orders are placed via our webshop. Once you have completed an order, you will receive an automatic order confirmation via email. A binding purchase agreement is only concluded once you have received this confirmation.
We accept the following payment methods through Shopify Payments:
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Credit cards: Visa, Mastercard, American Express, Maestro and UnionPay.
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Digital wallets: Apple Pay, Google Pay and Shop Pay.
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Mobile payment: MobilePay.
Payment will only be debited from your account when the item is dispatched from our warehouse. We do not charge card fees. For payments with MobilePay or credit card, we follow current rules for consumer protection in distance selling.
3. Prices and Currency
All prices stated on the webshop are in Danish Kroner (DKK) and include 25% VAT. We reserve the right for any typographical errors, exchange rate changes, or tax changes. The price at the time of order is the applicable price for the purchase.
4. Delivery and Shipping
We ship all packages from our warehouse in Copenhagen via Shipmondo with the following carriers:
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GLS (Parcel shop or home delivery)
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PostNord (Parcel shop or home delivery)
Delivery time: Normal delivery time in Denmark is 1–3 business days. Should there be any delays with the carrier, Lopapeysa ApS cannot be held responsible, but we will, of course, assist in tracking the package. Shipping costs: The exact shipping costs are clearly displayed in the checkout phase before you approve your purchase.
5. Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal when shopping with us. The deadline runs from the day you physically receive your item.
Notification of withdrawal: You must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be sent by email to info@lopapeysa.dk. You cannot cancel by simply refusing to receive the item without simultaneously notifying us.
6. Returns and Return Portal
Once you have notified us of your withdrawal, you must return the item as soon as possible and no later than 14 days thereafter.
To make returns easy and secure, we recommend using our official return portal: 👉 https://return.shipmondo.com/lopapeysa
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Return costs: You are responsible for the direct costs associated with returning the item.
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Responsibility: You bear the risk for the item from the time of its delivery until we have received it back. We do not accept packages sent cash on delivery or packages sent without delivery.
7. Condition of the item upon return
You are liable for any depreciation in the value of the item due to handling other than what is necessary to establish the nature, characteristics, and functioning of the item.
Specifically regarding yarn and wool products: As we deal with natural materials, items are considered used (and thus depreciated in value by up to 100%) if:
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The banderole on the yarn is broken or removed.
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The item smells of smoke, food, perfume, or animals.
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The item has been washed or otherwise processed.
8. Right to Complain
The Danish Sale of Goods Act's rules on defects apply to purchases of goods. This means that you have a 24-month right to complain. If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back, or a reduction in price, depending on the specific situation.
You must complain within a "reasonable time" after you have discovered the defect. If you complain within two months after the defect is discovered, the complaint will always be timely. Always contact us at info@lopapeysa.dk before sending the item, so we can assess the case.
9. Personal Data Policy
We need the following information when you shop with us: Name, address, phone number, and email address. We register and disclose the personal data necessary to deliver the item to you (including to Shipmondo and the selected carrier). We also collaborate with a number of third parties who store and process data (e.g., Shopify and Meta).
You always have the right to be informed about what information we process about you. See our full privacy policy for further details.
10. Right to Complain
If, as a consumer, you wish to complain about your purchase, please contact us at info@lopapeysa.dk. If we are unable to find a solution, you can submit a complaint to:
Nævnenes Hus Toldboden 2, 8800 Viborg